FAQ

Visit Us

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Online Orders

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Returns and Exchanges

We want you to love your purchase. If you are unsatisfied with your order, you may reach out to request a return or exchange within 30 days of receipt. Items must be in new, unworn/unused condition with the original tags attached. Please note that sale items are not eligible for return or exchange. 

Request a return or exchange shop@caldergardens.org

Shipping & Pickup

We are a small team helping both in-store visitors and online customers. Please allow 3 to 5 business days for online order processing in addition to the selected shipping speed time frame. If you enter an email address at checkout you will receive shipping and tracking information. 

Pick-up is available Thursday through Monday, from 10 am to 4 pm and can be selected during checkout. Once you have received an email confirming that your order has been fulfilled visit the Barnes Shop, located in the lower level of the Barnes Foundation:

2025 Benjamin Franklin Parkway
Philadelphia, PA 19130

Please have your order number and identification ready to present to the shop team.

Member Benefits

Members save 10% on all full price items, and have exclusive access to additional discounts throughout the year. To receive your member discount, simply enter the coupon code provided by our Membership team at checkout. Email us at shop@caldergardens.org if you need assistance.

Gift Cards

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Donations

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